Includes bibliographical references and index.

Introduction to operations management -- Competitiveness, strategy, and productivity -- Forecasting -- Product and service design -- Strategic capacity planning for products and services -- Process selection and facility layout -- Work design and measurement -- Location planning and analysis -- management of quality -- Quality control -- Aggregate planning and master scheduling -- MRP and ERP -- Inventory management -- JIT and lean operations -- Supply chain management -- Scheduling -- Project management -- Management of waiting lines -- Linear programming.

"The material in this book is intended as an introduction to the field of operations management. The topics covered include both strategic issues and practical applications. Among the topics are forecasting, product and service design, capacity planning, management of quality and quality control, inventory management, scheduling, supply chain management, and project management. My purpose in revising this book continues to be to provide a clear presentation of the concepts, tools, and applications of the field of operations management. Operations management is evolving and growing, and I have found updating and integrating new material to be both rewarding and challenging, particularly due to the plethora of new developments in the field, while facing the practical limits on the length of the book. This text offers a comprehensive and flexible amount of content that can be selected as appropriate for different courses and formats, including undergraduate, graduate, and executive education"--