Using Operations to Create Value Supplement A: Decision Making PART 1: MANAGING PROCESSES Process Strategy and AnalysisQuality and PerformanceLean SystemsCapacity Planning Supplement B: Waiting Lines Constraint ManagementProject Management PART 2: MANAGING CUSTOMER DEMAND ForecastingInventory Management Supplement C: Special Inventory Models Operations Planning and Scheduling Supplement D: Linear Programming Resource Planning PART 3: MANAGING SUPPLY CHAINS Supply Chain DesignSupply Chain Logistic NetworksSupply Chain IntegrationSupply Chain Sustainability

Operations Management provides students with a comprehensive framework for addressing operational processes and supply chain issues and uses a systemised approach while focusing on issues of current interest. The twelfth edition provides ample opportunities for students to experience the role of a manager with challenging problems, cases, a library of videos customised to the individual chapters, simulations, experiential exercises, and tightly integrated online resources.