TY  - BOOK
AU  - Leonard,Edwin C.
AU  - Trusty,Kelly A.
AU  - Hilgert,Raymond L.
TI  - Supervision: concepts and practices of management. 
SN  - 1285866371
AV  - HF5549.12 .H55 2016
PY  - 2016///
CY  - Boston, MA
PB  - Cengage Learning
KW  - Supervision of employees
KW  - Personal management
N1  - Previous edition published as: Supervision : concepts and practices of management / Raymond L. Hilgert, Edwin C. Leonard, Jr; Includes bibliographical references and index; Supervision management : overview and challenges -- The supervisory challenge -- The managerial functions -- Supervisory planning -- Supervising a diverse workforce -- Critical incidents -- Essentials of effective supervision -- Leadership and followership -- Communicating in a noisy world -- Principles of motivating followers -- Solving problems, making decisions and managing change -- Critical incidents -- Organizing, staffing, managing, and measuring for success -- The principles of organizing -- Empowering employees for success -- Building and managing effective teams -- Performance management -- Critical incidents -- Controlling and managing performance and conflict -- fundamentals of controlling -- Resolving conflicts -- Positive discipline -- Critical incidents.
UR  - http://www.loc.gov/catdir/enhancements/fy1510/2014951133-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy1510/2014951133-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy1510/2014951133-t.html
ER  -