Performance management : concepts, skills, and exercises / Robert L. Cardy and Brian Leonard.

Includes bibliographical references and index.

Cover; Half Title; Title Page; Copyright Page; Table of Contents; Preface; 1 The Performance Management Process: An Overview; 2 Organizational Context; Opening Example: Just Lay Low; Overview Section; Strategic Context; Horizontal Context; Administrative Context; Opening Example Revisited; Application Section; Basic Skill Builder 2.1: Placing Value on Values; Basic Skill Builder 2.2: Creating Core Values for You Inc; Basic Skill Builder 2.3: Giving Lip Service to Core Values; Basic Skill Builder 2.4: Business-Level Strategies: Your Brand

Basic Skill Builder 2.5: Balancing the Balanced ScorecardBasic Skill Builder 2.6: Horizontal Context Revisited; Advanced Skill Builder 2.1: Standing Out in a Crowd; Advanced Skill Builder 2.2: Rank 'em and Yank 'em; Advanced Skill Builder 2.3: Fire 'em All; Advanced Skill Builder 2.4: The Personality Filter; Advanced Skill Builder 2.5: Vertical Integration of Employee Morale; Advanced Skill Builder 2.6: Values that Guide Decision Making; 3 Performance; Opening Example: This Company Is Not a Democracy!; Overview Section; Job Analysis; Criteria; Opening Example Revisited; Application Section

Basic Skill Builder 3.1: When the Customer Is Truly #1Basic Skill Builder 3.2: Teaching Your Dog to C-I-T; Basic Skill Builder 3.3: Power to the People; Basic Skill Builder 3.4: A Governmental Value Equation; Basic Skill Builder 3.5: The Serious Business of Playing Restaurant Roles; Basic Skill Builder 3.6: Where the Values Rubber Meets the Road; Advanced Skill Builder 3.1: Let's Get Behavioral; Advanced Skill Builder 3.2: Outcomes Versus Behaviors at WidgetCo; Advanced Skill Builder 3.3: Grilling Different Ultimate Criteria; Advanced Skill Builder 3.4: When You're on a Role, Just Go with It

Advanced Skill Builder 3.5: Beware the Source of the DomainAdvanced Skill Builder 3.6: Is Money the Best Motivator?; 4 Diagnosis; Opening Example: Let's Just Skip It; Overview Section; Observation; Causes of Performance; Opening Example Revisited; Application Section; Basic Skill Builder 4.1: It Pays to Pay Attention in Class; Basic Skill Builder 4.2: Making Sense of Observations; Basic Skill Builder 4.3: Using the Observation Cube in the Classroom; Basic Skill Builder 4.4: Documenting the Observation Cube; Basic Skill Builder 4.5: The Observation Cube ... Now What?

Basic Skill Builder 4.6: Multiple Options for ObserversAdvanced Skill Builder 4.1: Understanding System Factors; Advanced Skill Builder 4.2: Ability to Measure Ability; Advanced Skill Builder 4.3: People versus Systems; Advanced Skill Builder 4.4: Peak Performance Mind Tricks; Advanced Skill Builder 4.5: Flexibility at the Cost of Observing Performance; Advanced Skill Builder 4.6: Putting the Observation Cube to Work; 5 Evaluation; Opening Example: Are You Feeling Lucky? Well, Are Ya?; Overview Section; Performance Evaluation: What Is It?; Common Performance Characteristics; Common Standards

Opening Example Revisited

This comprehensive text provides an engaging examination of the entire process of performance management. It balances concepts with practical skill-based exercises, and gives readers both an understanding of performance management and the ability to manage performance. An online Instructor's Manual is available to adopters, and free PPTs are available through the author's website.

English